I have 3 different queues that I am managing right now. When I go into the 1st queue and click on view by active incidents I don't get closed tickets. In queue 2 & 3 if I click on active incidents it is blank.  I have to click on All Incidents to get the tickets to show up and then I get everything even closed tickets. Is there something set up wrong or is this how it works across multiple queues? I have actually switched to the different queues when this happens. 

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Do you restrict ownership through labels?

I ould check to see if you are indeed in all 3 labels and check the differnt ways of restricting access across the 3 queues. for example Allowing admins read accesss, ownership labels etc

Answered 11/28/2012 by: jdornan
Red Belt

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