We would like to activate the survey function of Kbox.  I've tested that part and it works as advertised. But, I would like to put a link in the closing email so the user can click on it and it will take them to the Kbox login page. After they login it would present them the closed ticket so they can fill out the survey.

How would I do that?   I find when I login to the admin console and biring up a ticket the link shown in the address bar has the complet path to that ticket. So I could email it to someone and it would take them right to where they need to be.  However, this isn't true if I loing with just \\Kbox.  I don't get the full path when I click on the ticket. 

Is there a way to send this in the close email to a user?

 

thanks for you help

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chuck;

  Thanks. The variables are their and they work great. 

thanks for your help

Answered 03/04/2013 by: kdasanmartino
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You want to direct users to the UserUI. Are you using a custom ticket rule or a system rule to notify the user that the ticket is closed?

Answered 03/01/2013 by: chucksteel
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Im using the standard system rule to notify the user that the ticket is closed..

Answered 03/01/2013 by: kdasanmartino
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  • In that case you should be able to use either $ticket_http_url, $ticket_https_url or $userui_url in the ticket.
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chuck;

  Thanks.  I added all three to the email message for close tickets but only $user_url shows as a url link in the email.  The other two just show as $ticket_http_url & $ticket_https_url. 

Thinking that having three links in the same email might be an issue I just used $ticket_http_url and it did not show as a link.    So is there something I have missed in the setup?

Kris

Answered 03/01/2013 by: kdasanmartino
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  • The variables available should be listed on the right hand side of the page when editing the emails. Do those show up for you?
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