Activate the survey and send a link in email.
We would like to activate the survey function of Kbox. I've tested that part and it works as advertised. But, I would like to put a link in the closing email so the user can click on it and it will take them to the Kbox login page. After they login it would present them the closed ticket so they can fill out the survey.
How would I do that? I find when I login to the admin console and biring up a ticket the link shown in the address bar has the complet path to that ticket. So I could email it to someone and it would take them right to where they need to be. However, this isn't true if I loing with just \\Kbox. I don't get the full path when I click on the ticket.
Is there a way to send this in the close email to a user?
thanks for you help