I'm thinking about upgrading our 5.3 k1200 to 5.4 in the new year. I'm wondering if anyone has hit any snags with the appliance upgrade? I noticed the post on large database files and I'm wondering if there are any other hiccups that I should be aware of?





0 Comments   [ + ] Show Comments


Please log in to comment

Community Chosen Answer


There are a couple of checks that the upgrade goes through to complete successfully.  It won't hurt anything if it fails and it will show why it did in the logs.  Support can get the issues resolved for you.

Once upgraded, there are several patches that possibly need to be applied.  They cover patching, assets, machine actions and metering.  If you have issues with one of those things, chances are you need to contact support to get those patches applied.

They will be added to 5.4 SP1 which is expected around the end of January.

Answered 12/19/2012 by: jknox
Red Belt

  • Gotta love SP1 releases! ^_^

Please log in to comment



Read this:


I ran into this when upgrading from 5.3 to 5.4


Answered 12/19/2012 by: klthomas01
Second Degree Blue Belt

Please log in to comment

Make sure you follow all recommended steps. Document all settings and export any custom reports or scripts and assets. Also make an off the box kace backup. If all steps are followed and you are prepared then it should be fine. 

Answered 12/20/2012 by: jdornan
Red Belt

  • I agree with this comment. Follow the steps all the way through and you will be OK. Just did mine yesterday and no problems.
Please log in to comment
Answer this question or Comment on this question for clarity