/bundles/itninjaweb/img/Breadcrumb_cap_w.png
My email is not sending or receiving new messages and when I ran diagnostics in Outlook I got a message about installing this pack from a CD-ROM because "file not found". Can I download it from somewhere or am I supposed to purchase a CD-ROM from Microsoft?I would very much appreciate some assistance in resolving this issue.
0 Comments   [ - ] Hide Comments

Comments

Please log in to comment

Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.
Answer this question or Comment on this question for clarity

Answers

0
I am going to guess that MS Word is set as Outlook's editor which is why you are having this problem. The compatibility pack can be found here.
http://www.microsoft.com/download/en/details.aspx?id=3
Answered 10/03/2011 by: jmaclaurin
Third Degree Blue Belt

Please log in to comment
0
Thank you for suggestion but the download failed. First error message said to uninstall installed version (12/12/2010) but then that failed because "...requires CD-ROM"! Any other suggestions? Thank you for your time.
Answered 10/05/2011 by: Xena
Yellow Belt

Please log in to comment
0
The compatability pack is installed on you machine obviously originally from a cd-rom so without the original install media you'll struggle!

You can use msizap [link]http://msdn.microsoft.com/en-us/library/windows/desktop/aa370523(v=vs.85).aspx[/link] to remove the product then install from the download location that Jeff has highlighted
Answered 10/05/2011 by: timmsie
Fourth Degree Brown Belt

Please log in to comment