There is an email in my Outlook Inbox. Whenever I click on that email, Microsoft Outlook gets crashed. Also, I am unable to delete that message. How to overcome with this issue?


It presumably crashes when Microsoft Outlook shows the corrupt message in the Reading Pane, not when actually it is selected. You can delete that corrupt message without crashing Microsoft Outlook if you disable the reading pane from Outlook. Let’s have a look on the steps in different versions of Microsoft Outlook by which you can disable the reading pane.

Steps in Microsoft Outlook 2013 and Outlook 2010:

Start “Microsoft Outlook” >> Click on “View” tab >> Under “Layout” group, click on “Reading Pane” and hit on “Off”.


Steps in Microsoft Outlook 2007 and Outlook 2003:

Start “Microsoft Outlook” >> Click on “View” tab >> click on “Reading Pane”and hit on “Off”


Steps in Microsoft Outlook 2002 and earlier versions:

Start “Microsoft Outlook” >> Click on “View” tab >> click on “Preview Pane”and hit on “Off”

Disable the Outlook Reading Pane via Safe Mode

Outlook directly crashes at startup if the corrupt email is the first email in Outlook’s Inbox and the startup folder of Outlook to the Inbox. So in this scenario, you cannot disable reading pane.

To work around this, you can start Microsoft Outlook in Safe Mode as this will initiate Outlook with the turned off Reading Pane.

Windows Vista, Windows 7 and Windows 8

Click on “Start” >> type “outlook.exe /safe”and click on Outlook Safe mode icon.

Window 10

Click right on “Window” icon >> Select “Run” option from the list >> type: “outlook.exe /safe” in the run dialog box.


Windows XP

Click on “Start” >> “Run” >> type “outlook.exe /safe” in the run dialog box.

Note: There will be a space between exe and /.

After performing above method, if Microsoft Outlook still crashes after selecting the corrupt message, then might be your Outlook Data File is damaged or corrupted. In this situation, you should run Inbox Repair Tool (scanpst.exe) to resolve this bug. `