So last year I wrote a blog suggesting that you could use the Useful Links section of your KACE end user console as a Service Catalog.                    Ke8cOn.png

By creating task specific queues in Your KACE servicedesk, you can present your end user with a custom ticket layout for them to make requests i.e. Office moves, New Equipment requests etc

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This is presented in the Useful links section by capturing the URL for a new ticket screen in the Useful Link

To refer back to that original post, click the link below, I believe all of its content still works

http://www.itninja.com/blog/view/service-catalog-function-in-dell-kace

But did you know that you can also do exactly the same thing with a process??!!

If you want your end user to not only log a single ticket, but also set a process in motion then carry out the following steps.

  • First create your process, setting up all of the ticket stages that are required
  • Next change your URL for your kace box view from <KACE_BOX_NAME>/admin to <KACE_BOX_NAME>/adminui
  • Then start your process within your KACE box and capture the complete URL that is displayed when opening the initial process ticket
  • Finally create your Useful link and use that URL as the link

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And there you go, clicking on that useful link starts the process running

Check out my other IT Ninja Blogs here


http://www.itninja.com/blog/view/barkode-v3-1-released-consumables-management-and-audit-capability

http://www.itninja.com/blog/view/dashboard-v3-for-kace-servicedesk


Or visit our homepage here for more KACE information, hints and tricks