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Category: 1000::HelpDesk::Any
KBOX Model: K000
KBOX Applicance: Unknown
Server Version: 5.4.70402

Issue:
We have a ticket rule that closes HD tickets from non-staff members. Results are emailed to: <end user's email address>. This rule has worked fine, but recently we noticed the title for the column is now in Spanish. All other reports are correct with English titles. I do not see anything in the query that refers to Spanish. How do we put this back to English?

Troubleshooting:
Who generated the ticket rule for you?
Is it possible to edit the code where it sends you the email?
I want to see if the same thing happens for you.

Solution Steps:
After removing the end users's email address and adding it back, it changed to English.

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