Cisco Click to Call

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Views: 2.1k  |  Created: 10/30/2009

Average Rating: 0
Click to Call has 1 inventory records, 1 Questions, 0 Blogs and 0 links. Please help add to this by sharing more!

Deployment Tips (1)

Most Common Setup Type
Windows Installer (Delivered as an EXE)
Average Package Difficulty Rating
Rated 3 / 5 (Average) based on 1 ratings
Most Commonly Reported Deployment Method
Not Determined


1. The application doesn’t work in standard user.

When the shortcut is launched the icon appears in the taskbar and disappears suddenly.


When shortcut is launched the application creates a log file in Appdata\Cisco\Click to Call\Log

The log file states that HTTP could not register URL http://+:22222/REST/. Your process does not have access rights to this namespace (see http://go.microsoft.com/fwlink/?LinkId=70353 for details). ---> System.Net.HttpListenerException: Access is denied


To resolve the problem we need to register the URL mentioned in the log file.


Write a custom action to register the URL using netsh command

Netsh.exe http add urlacl url=http://+:22222/REST user=everyone


Note: Here the user can be any valid user/group in the environment.


Write a custom action to unregister the URL using netsh command


Netsh.exe http delete urlacl url=http://+:22222/REST

 2.  When the shortcut is launched first time, browser is opened which displays the help file of the application


Add the following registry to suppress the window.





Value Data: 1

Note: The remediation is only applicable to Windows 7 as netsh.exe is not supported in Windows XP. HTTPCFG can be used instead but the tool needs to be downloaded for the command to be used.


Setup Information:
Setup Type: Windows Installer (Delivered as an EXE)
Deployment Method Used: unspecified
Deployment Difficulty: Average
Platform(s): Windows

Inventory Records (1)

View inventory records anonymously contributed by opt-in users of the K1000 Systems Management Appliance.


Click to Call



Uninstall String

C:\Program Files\Cisco Systems\Click to Call\uninst.exe C:\Program Files (x86)\Cisco Systems\Click to Call\uninst.exe

Questions & Answers (1)

Questions & Answers related to Cisco Click to Call


Blogs (0)

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