/build/static/layout/Breadcrumb_cap_w.png

Cisco Click to Call

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login
Views: 1.8k  |  Created: 10/30/2009

Average Rating: 0
Click to Call has 1 inventory records, 1 Questions, 0 Blogs and 0 links. Please help add to this by sharing more!

Deployment Tips (1)

Most Common Setup Type
Windows Installer (Delivered as an EXE)
Average Package Difficulty Rating
Rated 3 / 5 (Average) based on 1 ratings
Most Commonly Reported Deployment Method
Not Determined
0
Note

 

1. The application doesn’t work in standard user.

When the shortcut is launched the icon appears in the taskbar and disappears suddenly.

 

When shortcut is launched the application creates a log file in Appdata\Cisco\Click to Call\Log

The log file states that HTTP could not register URL http://+:22222/REST/. Your process does not have access rights to this namespace (see http://go.microsoft.com/fwlink/?LinkId=70353 for details). ---> System.Net.HttpListenerException: Access is denied

 

To resolve the problem we need to register the URL mentioned in the log file.

 

Write a custom action to register the URL using netsh command

Netsh.exe http add urlacl url=http://+:22222/REST user=everyone

 

Note: Here the user can be any valid user/group in the environment.

 

Write a custom action to unregister the URL using netsh command

 

Netsh.exe http delete urlacl url=http://+:22222/REST

 2.  When the shortcut is launched first time, browser is opened which displays the help file of the application

 

Add the following registry to suppress the window.

 

HKCU\Software\cisco\clicktocall

 

DWORDVALUE: done

Value Data: 1

Note: The remediation is only applicable to Windows 7 as netsh.exe is not supported in Windows XP. HTTPCFG can be used instead but the tool needs to be downloaded for the command to be used.

 

Setup Information:
Setup Type: Windows Installer (Delivered as an EXE)
Deployment Method Used: unspecified
Deployment Difficulty: Average
Platform(s): Windows

Inventory Records (1)

View inventory records anonymously contributed by opt-in users of the K1000 Systems Management Appliance.

Versions

Click to Call

Version

7.0.6

Uninstall String

C:\Program Files\Cisco Systems\Click to Call\uninst.exe C:\Program Files (x86)\Cisco Systems\Click to Call\uninst.exe

Questions & Answers (1)

Questions & Answers related to Cisco Click to Call

1
ANSWERS

Blogs (0)

Blog posts related to Cisco Click to Call

Reviews (0)

Reviews related to Cisco Click to Call

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ