KACE Product Support Question

xml document is empty from kbox site

05/14/2018 1213 views
[2018-05-14.10:56:30][runkbot:KWeb::DownloadUsingCurl ] DownloadFile: download with no speed limit
[2018-05-14.10:56:30][runkbot:KWeb::DownloadUsingCurl ] DownloadFile: Downloaded C:\ProgramData\Quest\KACE\kbots_cache\0-4.xml from http://kbox.nnn.com/service/kbot_service_notsoap.php?METHOD=getkbot&KUID=4299e3ae-649c-423d-a56b-2b64634a665e&KBOT_ID=0&KBOT_VERSION=4&CLIENT_VERSION=8.0.152 Download speed: 0.000000 bytes/second
file:/C:/ProgramData/Quest/KACE/kbots_cache/0-4.xml:1: parser error : Document is empty
file:/C:/ProgramData/Quest/KACE/kbots_cache/0-4.xml:1: parser error : Start tag expected, '<' not found
[2018-05-14.10:56:30][runkbot:KBotScript::Load        ] KBotScript::Load - Document not parsed successfully
[2018-05-14.10:56:30][runkbot:KBotScriptManager::GetSc] KBotScriptManager::GetScriptVersion - Document not parsed successfully
[2018-05-14.10:56:30][runkbot:KBotScriptManager::Fetch] KBotScriptManager::FetchAndWriteToCache - Failed to get version in kbot xml
[2018-05-14.10:56:30][runkbot:KBotScriptManager::GetSc] KBotScriptManager::GetScript - Failed to get kbot script [0-4]
kbot[0:0] @ 2018-05-14T10:56:30 (status) START
kbot[0:0] @ 2018-05-14T10:56:30 (activity) Kbot not available locally, can't execute at this time
kbot[0:0] @ 2018-05-14T10:56:30 (status) FINISH (In state 'verification_failed')
1 Comment   [ + ] Show comment


  • Do you know which script's XML this is referring to? If so, what is that script supposed to do?
    Is this happening on all managed devices or just some?

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