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WinZip 14.5 pro Self Heal problem

Hi,

I am working on Winzip 14.5 pro, Application is working fine when I repair it from ARP but does not work when I was trying to Self Heal the application.

In above case I have renamed the folder C:\Program Files\WinZip and I am trying to launch the application from its shortcut, it giving me the following message prompt,

Unable to install over the MSI version of the installtion.Please obtain the version or uninstall WinZip first.

This is venor msi.

Please help me to solve above issue.

Thanks,

Rupesh.

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Answers (6)

Posted by: anonymous_9363 11 years ago
Red Belt
0
What do you mean when you say you were trying to self-heal? Self-healing is exactly that - the application self-heals by replacing missing files and/or registry data. It's not under your control.

If you mean you triggered a repair by some means other than via ARP e.g. from the command line, how were you doing that?
Posted by: rupya1983 11 years ago
Senior Yellow Belt
0
Since the application shortcuts are advertised ,according the wiondows installer technology it will replace its missing files.

This is not happening in this case.
Posted by: anonymous_9363 11 years ago
Red Belt
0
It will repair files in a feature if the key path is missing. Missing files which are not key paths won't trigger a repair.
Posted by: rupya1983 11 years ago
Senior Yellow Belt
0
Exactly, All the keypaths are in place, then also, its not retriving those files and giving mentioned error.
Posted by: anonymous_9363 11 years ago
Red Belt
0
Sorry...my bad. I should have read your post properly. You're triggering a repair by renaming the folder. Got it...

My guess would be that the SourceList entry in the registry is screwed. ProcMon will help you determine that. Or it may be that the cached MSI in %SystemRoot%\Installer isn't the correct one.
Posted by: rupya1983 11 years ago
Senior Yellow Belt
0
Thanks, But nothing works
Finally I asked WinZip support team for this issue and their reply is
"We do not support repackaging the WinZip install, nor does advertising shortcuts work or have a reason to work with WinZip. "
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