Winmail.dat file attachment in Kace Ticketing System

When we create a ticket through webmail with attachments, Attachments are coming as winmail.dat. How we can fix it to access the correct attachments

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  • This file contains formatting information for messages that use Microsoft's proprietary TNEF standard and any attachments sent with the original message. The file is not recognized by other email clients. Because of this, any attachments sent with the original message are not displayed as intended. - Channeler 4 weeks ago

Answers (1)

Posted by: Nico_K 4 weeks ago
Red Belt

The only thing you can do: stop sending RTF coded mails to the service desk. Since this "special format" cannot be interpreted by most of the mail servers and therefore the raw data is attached.
Set the default to html or plain text in your "webmail provider"

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