Windows trying to install a phantom program
I'm a definite lightweight in this group but I hope someone can help me with a nagging problem. I recently ran into a problem while attempting to reinstall Roxio Easy CD Creator. The install failed and in the process my C drive was hosed. I then installed an Acronis image of the C drive and got back up and running with only minor losses of data in my user folders.
Now I have another problem that is nagging at me and I can't seem to fix it. What happens is that when I attempt to move or copy a file in Windows I get a popup installer window where an attempt is being made to install all or part of Easy CD & DVD Creator 6. The attempt fails when nothing is found in the install source location. Then I get an error 1706 announcement. After several attempts I can get rid of the problem and continue doing what I was doing. I ran my JV16 Registry Cleaner several times in each user account and got rid of all the references it found to Roxio Easy CD Creator 6 but the problem still exists. I just ran a registry search using Regedit and I found 3 keys that still refer to the renegade program. The registry keys are:
HKLM\Software\Classes\Installer\Products\(32 bit hex number)
HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\F67FDD644DCACB244
HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{46DDF76F-ACD4-42BC-B48F-B89C4EE2E1A9}
My question is this, am I running a large risk by deleting these keys entirely or is there a simpler fix?
TIA for any assistance
Now I have another problem that is nagging at me and I can't seem to fix it. What happens is that when I attempt to move or copy a file in Windows I get a popup installer window where an attempt is being made to install all or part of Easy CD & DVD Creator 6. The attempt fails when nothing is found in the install source location. Then I get an error 1706 announcement. After several attempts I can get rid of the problem and continue doing what I was doing. I ran my JV16 Registry Cleaner several times in each user account and got rid of all the references it found to Roxio Easy CD Creator 6 but the problem still exists. I just ran a registry search using Regedit and I found 3 keys that still refer to the renegade program. The registry keys are:
HKLM\Software\Classes\Installer\Products\(32 bit hex number)
HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\F67FDD644DCACB244
HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{46DDF76F-ACD4-42BC-B48F-B89C4EE2E1A9}
My question is this, am I running a large risk by deleting these keys entirely or is there a simpler fix?
TIA for any assistance
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Answers (5)
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Posted by:
brenthunter2005
18 years ago
The application is triggering a self-repair when you open up the context menu by right-clicking etc.
Are you able to give the application its source files so that it can complete its repair?
Are you able to give the application its source files so that it can complete its repair?
Posted by:
Cecebee
18 years ago
Thanks Mr B Hunter. I wasn't very clear with my first post and I apologize.
Since I had problems when I tried to install the application the first time I tried to uninstall it. The uninstall didn't complete so I had to manually remove parts of the problem. Now all I want to do is to completely get rid of it and the irritating context menu action.
I do have the licensed CD for the installation but I'm afraid that if I try to complete the installation I will again mess up my windows installation.
Since I had problems when I tried to install the application the first time I tried to uninstall it. The uninstall didn't complete so I had to manually remove parts of the problem. Now all I want to do is to completely get rid of it and the irritating context menu action.
I do have the licensed CD for the installation but I'm afraid that if I try to complete the installation I will again mess up my windows installation.
Posted by:
brenthunter2005
18 years ago
OK, investigate the Windows Installer SDK utility called "MSIZAP.EXE".
This utility removes Windows Installer information for a certain product, and should resolve your problem.
The command-line will be something on the lines of:
msizap T {46DDF76F-ACD4-42BC-B48F-B89C4EE2E1A9}
-or-
msizaip T d:\cdromdrive\easycdcreator.msi
After that is done, you may need to manually remove the options from the context menu. They are normally located in one of the following:
HKEY_CLASSES_ROOT\Directory\shell\command
HKEY_CLASSES_ROOT\Drive\shell\command
HKEY_CLASSES_ROOT\Folder\shell\command
etc etc etc
This utility removes Windows Installer information for a certain product, and should resolve your problem.
The command-line will be something on the lines of:
msizap T {46DDF76F-ACD4-42BC-B48F-B89C4EE2E1A9}
-or-
msizaip T d:\cdromdrive\easycdcreator.msi
After that is done, you may need to manually remove the options from the context menu. They are normally located in one of the following:
HKEY_CLASSES_ROOT\Directory\shell\command
HKEY_CLASSES_ROOT\Drive\shell\command
HKEY_CLASSES_ROOT\Folder\shell\command
etc etc etc
Posted by:
Cecebee
18 years ago
Thanks! You are worth a million$. The solution actually turned out to be a bit simpler than downloading the Installer SDK. The Windows Installer Cleanup Tool now contains msizip.exe and also uses a GUI that is too simplt to believe. It took one click to remove the whole mess from my computer.
Thanks again for the help. Finding this site was a real boon.
Thanks again for the help. Finding this site was a real boon.
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