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I'm a definite lightweight in this group but I hope someone can help me with a nagging problem. I recently ran into a problem while attempting to reinstall Roxio Easy CD Creator. The install failed and in the process my C drive was hosed. I then installed an Acronis image of the C drive and got back up and running with only minor losses of data in my user folders.

Now I have another problem that is nagging at me and I can't seem to fix it. What happens is that when I attempt to move or copy a file in Windows I get a popup installer window where an attempt is being made to install all or part of Easy CD & DVD Creator 6. The attempt fails when nothing is found in the install source location. Then I get an error 1706 announcement. After several attempts I can get rid of the problem and continue doing what I was doing. I ran my JV16 Registry Cleaner several times in each user account and got rid of all the references it found to Roxio Easy CD Creator 6 but the problem still exists. I just ran a registry search using Regedit and I found 3 keys that still refer to the renegade program. The registry keys are:

HKLM\Software\Classes\Installer\Products\(32 bit hex number)

HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\F67FDD644DCACB244

HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{46DDF76F-ACD4-42BC-B48F-B89C4EE2E1A9}

My question is this, am I running a large risk by deleting these keys entirely or is there a simpler fix?

TIA for any assistance
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The application is triggering a self-repair when you open up the context menu by right-clicking etc.

Are you able to give the application its source files so that it can complete its repair?
Answered 11/15/2005 by: brenthunter2005
Fifth Degree Brown Belt

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Thanks Mr B Hunter. I wasn't very clear with my first post and I apologize.

Since I had problems when I tried to install the application the first time I tried to uninstall it. The uninstall didn't complete so I had to manually remove parts of the problem. Now all I want to do is to completely get rid of it and the irritating context menu action.

I do have the licensed CD for the installation but I'm afraid that if I try to complete the installation I will again mess up my windows installation.
Answered 11/15/2005 by: Cecebee
Yellow Belt

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OK, investigate the Windows Installer SDK utility called "MSIZAP.EXE".

This utility removes Windows Installer information for a certain product, and should resolve your problem.

The command-line will be something on the lines of:
msizap T {46DDF76F-ACD4-42BC-B48F-B89C4EE2E1A9}
-or-
msizaip T d:\cdromdrive\easycdcreator.msi

After that is done, you may need to manually remove the options from the context menu. They are normally located in one of the following:
HKEY_CLASSES_ROOT\Directory\shell\command
HKEY_CLASSES_ROOT\Drive\shell\command
HKEY_CLASSES_ROOT\Folder\shell\command
etc etc etc
Answered 11/15/2005 by: brenthunter2005
Fifth Degree Brown Belt

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Thanks! You are worth a million$. The solution actually turned out to be a bit simpler than downloading the Installer SDK. The Windows Installer Cleanup Tool now contains msizip.exe and also uses a GUI that is too simplt to believe. It took one click to remove the whole mess from my computer.

Thanks again for the help. Finding this site was a real boon.
Answered 11/15/2005 by: Cecebee
Yellow Belt

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Nice one! I'm glad your issue is now resolved. [:D]
Answered 11/15/2005 by: brenthunter2005
Fifth Degree Brown Belt

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