windows 1607 build 14393 can't manage inventory KACE SMA version 8.0

my KACE SMA inventory for windows 1607 build 14393 can't manage inventory 

detail os:


the device status is offline but can update KACE SMA inventory


anyone have suggestions ? Thank you

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Answers (1)

Posted by: Nico_K 1 year ago
Red Belt

If I remember correctly with 8 there was a limitation which could cause this.
So the first advise is:
Install supported environments:
SMA 10.2 with 10.2 agents as of today and also W10 1809 

You always should check the logs under c:\programdata\quest\kace\user\ for error messages since they are really helpful.

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