/bundles/itninjaweb/img/Breadcrumb_cap_w.png
We have over 20 new Windows 10 computers that were installed probably 2 months ago..  On the Kace, 1000 under Inventory Devices, if I search by IP, I see the old computer name, not the new computer name.  Why wouldn't it be showing the new computers?  Should I delete the old ones?  Thanks!
2 Comments   [ - ] Hide Comments

Comments

  • This content is currently hidden from public view.
    Reason: Removed by member request
    For more information, visit our FAQ's.
  • i had a problem like that, i used "gpupdate /force" on the cmd and the problem was solved.
  • We have the same issue. Will try the cmd prompt. Thanks.
Please log in to comment

Community Chosen Answer


Answers

1
They should auto update reflecting the new OS. What version of KACE are you running?
I would suggest checking the C:\ProgramData\Quest\KACE\amp.conf file to ensure it is populated.
You can also either manually or use group policy to have each PC run a script to retrust the system with the KACE server ("C:\Program Files (x86)\Quest\KACE\amptools.exe retrust") followed by an amptools restart.
Answered 03/22/2018 by: DaveMT
Third Degree Black Belt

Please log in to comment
Answer this question or Comment on this question for clarity

Answers

0

Have you installed the agent on the new win 10installation?

Is Machine the Showing online when you search by IP ?


Answered 03/21/2018 by: akmagnum
Red Belt

Please log in to comment
This content is currently hidden from public view.
Reason: Removed by member request
For more information, visit our FAQ's.

This content is currently hidden from public view.
Reason: Removed by member request
For more information, visit our FAQ's.

0
Just because I see other people having this problem and it might help them (and please don't laugh), I figured out why I was not seeing my new computers.  I had exceeded the maximum number of devices.  Once I deleted some old devices, it began discovering the new computers.  Thanks for everyone's comments! 
Answered 03/27/2018 by: Janet
White Belt

Please log in to comment