Will Kace manage a machine that's been disconnected longer than our MIA limit?

If a machine is offline for more than our MIA limit, will Kace manage it when it comes back online even if Kace has dropped it during the interim?

We can extend our MIA limit if necessary, but would prefer not to for reporting. We have a large group of staff with machines in storage during renovation while they work at home.

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Answers (1)

Answer Summary:
Posted by: SMal.tmcc 5 years ago
Red Belt

Top Answer

if the agent is on the machine and the amp config was pointed to your kbox before it went MIA when it returns it will check in and be recreated as a new entry.  We have some laptops that only come in a couple of times a year and they show back up and get provisioned with latest agent when get back on our network.

  • Exactly the type of info I was looking for. Thank you! - murbot 5 years ago
  • What about the client's history? It sounds like the history will be lost. Will that be reloaded from the client's logs or will Kace start new records? - murbot 5 years ago
    • be like a new machine - SMal.tmcc 5 years ago
      • If you are matching your device assets on bios serial number it is possible that the K1 will identify the new machine and link it to the existing Asset. The dupe detection logic here isn't rock solid but works most of the time. - CraigT 5 years ago

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