Systems Management Question

Why won't Kace patch my Macs?

07/22/2015 1956 views
We've been patching Windows with Kace for 6 years and are testing Macs now. When I deploy, it starts the handshake, then after 2-3 minutes goes to completed with zero patches run. 

I used a smart label that should grab only SuperCritical, Critical and Important patches, but it has zero patches in it. I tested deploying to a group of 4 that contained a 10.10.3 and 10.4 OS's.

Any idea what I did wrong?
I don't see any Apple or Macintosh system\OS patches on our K1000. See the 3rd image below. Just some Flash stuff from Adobe. I took the server over from someone else years ago. Is there someplace else other than the subscription page that it might have been configured so we don't get the Mac stuff?


1 Comment   [ + ] Show comment


  • We recently added some Apple machines and we struggling to get them to check-in into Kace.. Please assist, thanks!!
    • I'd suggest creating your own question here or submitting a ticket to KACE support if this doesn't help: https://support.software.dell.com/k1000-systems-management-appliance/kb/111237

All Answers

Apple patches do indeed show up in the patch feed.  First, what K1000 version are you running?  10.10 wasn't supported until 6.3.

Next, how is your patch download set up?  All subscribed patches or ones detected missing?

There could also be an issue with the label.  Try removing it, especially if you are on version 6.3.  If you are, try using the built in modifiers for operating system and application patches.
Answered 07/24/2015 by: jknox
Red Belt

  • My catalog is configured to show all patches, not just downloaded, and when I perform a search for Publisher is Apple the only patch listed is from 2010.
I don't believe Apple distributes their OS patches via Lumension, so they don't normally appear in KACE patching. I also don't have any patches from Apple in our catalog.

Answered 07/23/2015 by: chucksteel
Red Belt

  • I've more or less found a resolution, though not what I think it should be.
    The Luis patch labels that we've had since we first got Kace and have used for Windows patching also have Apple patches in them. I built new labels that should get Apple patches, but I guess create new ones is not an option.

    I was able to patch a few Macs using all the same stuff I originally tested with except I swapped out my awesome new label for the awesome old Luis labels. Maybe it's better this way;using the same label for both platforms may make training others down the road easier. ...meh....

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