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KACE Product Support Question


Why don't I see my shared printers deployed from a windows print server in the computer inventory on my K1?

12/17/2012 1138 views

We deploy printers from a print server using GP but in the specific computers inventory, you can not see them as installed printers. Am I missing something?

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Community Chosen Answer

2

It's possible to include them in the Inventory, but takes a bit to get setup.  Here's a few articles I wrote that should help get you started - the first covers the client side, the second a fix for reporting (which hopefully isn't necessary in 5.4), the third covers reporting on local printers, and the last covers the server side (in case you want/need it in a report):

http://www.itninja.com/blog/view/inventorying-reporting-on-user-profile-specific-other-non-inventoried-data

http://www.itninja.com/blog/view/workaround-for-line-break-character-bug-in-reports-generated-on-inventory-custom-fields

http://www.itninja.com/blog/view/k1000-reports-default-all-local-printers-w-vbscripts

http://www.itninja.com/blog/view/k1000-reports-print-server-printer-list-with-name-ip-location-comments-columns

Hope that helps!

John

Answered 12/19/2012 by: jverbosk
Red Belt

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1

I believe that the printers listed in the K1000 Inventory only include those that are configured with local ports - LPT, USB or IP - and not network print server ports.

Answered 12/18/2012 by: matthall
Purple Belt

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