We have functioning ldap user imports (nightly) and other ldap user labels based on AD OUs that all work as designed. I have duplicated one of the working user labels, and then added one additional criterion based on a valid AD field. When tested, using the available ‘Test LDAP Label’ function, I get the desired results but the label doesn’t get assigned to the users when they log in.

We’re on server/agent versions- 5.3.53053/5.3.53177

Any suggestions regarding troubleshooting ldap user labels?
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Can you post the LDAP filter you're having problems with
Answered 03/21/2012 by: andibogard
Blue Belt

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Just a theory , but like other Kbox labels, it may take some time for the label to be assigned to automatically to items.
Answered 03/21/2012 by: Tentacle Master
Fourth Degree Black Belt

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