Manual due date cannot override Escalation settings?

Question

When submitting a ticket on behalf of a user, why doesn't the manual due date override the priority due date?  Wouldn't this be an expected outcome?

Accepted Answer

The simple answer is that "Dell KACE chose not to implement this functionality in the latest build"

Yes it makes sense for SLA's to work like that

Yes in previous versions I'm sure it used to work like that

Yes you would expect that functionality to be included as standard

So I suggest that you take to Uservoice to make sure that Dell KACE understand the reasons why you as a customer require the functionality

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