Hardware Question

why doesn’t KACE actually show you the Manufacturer, model, and serial # of a Hard Drive or SSD?

08/05/2015 3340 views
Can the KACE appliance get this kind of detailed information? 
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Community Chosen Answer

Another option would be to use WMIC:

ShellCommandTextReturn(cmd /c wmic diskdrive get model,serialnumber)

Answered 08/07/2015 by: jknox
Red Belt

  • Thanks very much for this, will save me time in tearing machines down to find out.

All Answers

you can create a custom inventory rule to get this info.
For myself I let smartctl do a full run to get the info:
Model Family: Seagate Laptop SSHD
Device Model: ST500LM000-1EJ162
Serial Number: W762CKCM
LU WWN Device Id: 5 000c50 07cb0b78e
Firmware Version: SM28
User Capacity: 500.107.862.016 bytes [500 GB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Form Factor: 2.5 inches

You can also use wmic to get the info for a CIR
Answered 08/05/2015 by: Nico_K
Red Belt

  • In first step you need to download the smartmontools for Windows and setup a MI using this commandline: smartmontools.exe /S

    Then create a CIR (Inventory > Software > New Item) using this commandline for HD0: ShellCommandTextReturn(cmd /c smartctl -a /dev/sda) to get the full walk, You can modify the command line if you only need some info. (I use ShellCommandTextReturn(cmd /c smartctl -a /dev/sda|findstr result) because I only need the info if the smart state is good or not)
    • Hello, I'm new here and at the time I'm trying to manage our kace1000. We also wnat to get the HDD information. My CIR don't work so far. Does Kace need the information in what path the smartctl.exe is? I get a german failure message like this: The command & quot; smartctl & quot; is either misspelled or
      could not be found. Do you have an idea for me? Thanks!!!

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