Why does K1000 only successfully ping FQDN and not hostname?


I am trying to discover clients so I can push out the Kace agent.  We do not have AD and currently running workgroup networking (I know I know.. its not my decision).  

If I run ping on the K1000 (running the latest version 6.3...) for a hostname the ping fails.  If I enter the fqdn for the same host the ping succeeds. The discovery on the Kace 1000 finds the pcs but not the name.  It displays the hostname as unknown for the Windows pcs but a printer with the fqdn will show up.  

When I do an nslookup from Kace I get this message: 

;; Got SERVFAIL reply from 192.xxx.xxx.xxx, trying next server
;; connection timed out; no servers could be reached

I have a Ubuntu box that is able to ping by hostname without problems. 

Has anyone seen this issue?  The dhcp server has the Kace box as a reservation and the a records are correct, to my knowledge. 

4 Comments   [ + ] Show comments
  • What is the Domain set to on your K1000? - jleitsch 8 years ago
  • Same as every other PC on the network. - Nascar2496 8 years ago
  • what is you DNS server setting? And does your DNS IP addresses match you Host names. The NSLookup error points to DNS issues. - jleitsch 8 years ago
  • Update. I found an error in the Domain settings on the Kace 1000. I corrected it and I can ping from the kace 1000 to any windows pc on the network by hostname. Kace Discovery still does not display any hostnames. - Nascar2496 8 years ago

Answers (1)

Posted by: h2opolo25 8 years ago
Red Belt
You probably need to enter the domain suffix in your computer's DNS settings.

If it's a windows box:
Right click Network Adapter
Internet Protocol Version 4 (TCP/IPv4)
Under "Append these DNS suffixes (in order):" enter your domain name.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ