KACE Product Support Question

Why can't I delete a category

01/13/2016 1781 views
I want to delete two categories from my helpdesk queue, but the trash icon has disappeared on both, I removed all tickets under these categories and they are still not removableĀ 
0 Comments   [ + ] Show comments


All Answers

You cannot delete a category if a ticket, closed or open, has it selected. you will have to go through the tickets that have that category and change it to something else before being able to delete it. 

You can use Ticket rules to find and change to do a mass update. Then the trash can icon will appear. 
Answered 01/13/2016 by: nshah
Red Belt

  • I have deleted all the work orders possible due to this being the beginning of configuration and am still unable to get the trash can back to delete a category value. Is there any other way that this can be accomplished?
    • Same question... I hate that I can't do this.. and I understand why but still annoying.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ