Why are tickets that I respond to showing up blank for users?
When I respond in Kace K1000 to a ticket the user receives this below and nothing more:
Sent: Monday, February 20, 2017 10:54 AM
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Posted by: chucksteel 4 years ago
It looks like the template for your notifications isn't setup properly. Browse to Service Desk, Configuration, Queues. Select the relevant queue.
It looks like you are using the system rules for notifications so find the Email on Events section and click the Customize Emails link. Verify that the appropriate variables are in place in the template. You can find a list of available variables in the Administrator Guide (click the ? in the upper right corner).
If you are using a custom rule then click the Customize button on the queue configuration page and edit the template for the custom rule.