Why are custom fields I added to a process flow showing up in my email generated tickets?

I am creating a template with custom fields for a process flow to support on boarding new employees. For some reason all of the fields are now showing up in our email initiated tickets but don't show up in a portal generated ticket and my default template doesn't show that they are mapped on it.  I can not seem to find where I can prevent this from happening.



0 Comments   [ + ] Show comments

Answers (0)

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ