Where does the "Device" drop down under the service desk tickets section which state "Filter on submitter assigned devices" look at?
I have imported myself from our Active Directory and my "user" name under (Settings - Users) shows up in the "Submitter" drop down when creating a new ticket, but when I check the "Filter on submitter assigned devices" box for device the only thing that shows up under that drop down is "Unassigned". Can anyone tell me where this looks at?
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Posted by: PortZero 6 years ago
Posted by: isudothings 6 years ago
In assets, go to "Computer with Dell Agent" type, then you need an asset field called "Assigned To" to be a dropdown of all your users. Then go into your own machine's asset record and change "assigned to" to be yourself. Save it, then you should have it show up when filtered in the ticket.