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KACE Product Support Question


Where do I go to change our current KACE Systems Management Appliance service desk ticket layout?

03/20/2020 122 views

When a standard user logs in and wants to start a ticket they are able to pick a que then category and so on. I want to change that they only see one of our many ques and only see 3 categories instead of the 12.

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First restrict their view of queues by defining who can be a submitter first the queue. That is done in Service desk>settings then the queue.


in each queue click the top link edit fields and settings and you can change the layout and all the field settings.


To hide categories, set the category values so that they are not user settable

Answered 03/20/2020 by: Hobbsy
Red Belt

  • Thank you very much. This was what I needed!

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