Where do I go to change our current KACE Systems Management Appliance service desk ticket layout?

When a standard user logs in and wants to start a ticket they are able to pick a que then category and so on. I want to change that they only see one of our many ques and only see 3 categories instead of the 12.

0 Comments   [ + ] Show comments

Answers (1)

Posted by: Hobbsy 1 year ago
Red Belt

First restrict their view of queues by defining who can be a submitter first the queue. That is done in Service desk>settings then the queue.

in each queue click the top link edit fields and settings and you can change the layout and all the field settings.

To hide categories, set the category values so that they are not user settable

  • Thank you very much. This was what I needed! - tkroeker 1 year ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ