Systems Management Question

when to used LDAP in KACE

02/09/2015 847 views
WE have 5+ domains in our network, we should we use LDAP AUthentication in KACE,

when there is need for LDAP implementation, since we are new to KACE we need some helpĀ  on this
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All Answers

LDAP authentication depends on what you want your K1000 to do. So you will need to hook up the K1 to LDAP if:

  1- You need your technicians to use their own login ID to make changes within KACE

as this will track changes that each individual tech makes within the application

  2 - You want users to use the end user portal

So the customer will need to logon to enable the download of software or logging of tickets

  3 - You want customers to use your service desk

So when they email the service desk they are recognised as authorised customers

Answered 02/09/2015 by: Hobbsy
Red Belt

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