KACE Product Support : When I create a ticket and assign it to another person, it appears in my active tickets queue.

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When I create a ticket and assign it to another person, it appears in my active tickets queue.

This didn't happen with version 5.xxx, but when we upgraded to 6.xxx this started happening. It is confusing all my techs.

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Are you the client on the ticket? The "Active Tickets" view includes tickets assigned to you as well as tickets on which you are the client. - tshupp 8 years ago
are you admin of the same queue?if in case you are admin of same queue, it will show in your active queue.
You can uncheck setting in the queue configuration: Allow users with an Administrator role to read and edit tickets in the User Console - Deepak Gupta 8 years ago

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