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KACE Product Support Question


When I create a ticket and assign it to another person, it appears in my active tickets queue.

09/02/2015 775 views
 This didn't happen with version 5.xxx, but when we upgraded to 6.xxx this started happening.  It is confusing all my techs.
2 Comments   [ + ] Show comments

Comments

  • Are you the client on the ticket? The "Active Tickets" view includes tickets assigned to you as well as tickets on which you are the client.
  • are you admin of the same queue?if in case you are admin of same queue, it will show in your active queue.
    You can uncheck setting in the queue configuration: Allow users with an Administrator role to read and edit tickets in the User Console

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