KACE Product Support Question

When Create a parent and child ticket using a process why does it not link the child to the parent

03/20/2019 431 views


I, like a few others here, am trying to streamline the new employee process by creating a Parent and several child tickets which go to different groups (sign on to different systems)

When the process completes (i.e. the tickets are created ) I would have thought that the child tickets would be referenced in the parent ticket (i.e. so once I go to the parent I can get to the child tickets via the reference)

I then will look at the check box idea so that only child tickets with a  matching check box get created (I think the idea was that ones that don't have a check box get deleted which has the same ultimate outcome)

any help would be appreciated.

0 Comments   [ + ] Show comments


All Answers


I'm not entirely sure if you are looking in the correct places. Here are some screenshots from a process created with child tickets.

Here is the view of the child tickets from within the Parent ticket

Here is the view of the ticket process from within the child ticket

All appear to show the links, and this is a version 9.0 KACE SMA

Answered 03/21/2019 by: Hobbsy
Red Belt


thanks for that answer Hobbsy. However when I go to the parent under the process information there is no heading called Process Activities (all the others are there). Is there a tick box or option I have to turn on to get that to show up

Answered 03/21/2019 by: kiwiblue
Second Degree Blue Belt

  • No this is all default functionality, I would log a ticket for support or plan to upgrade to the latest 9.1.x and see if it is resolved

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ