KACE Product Support Question
When batch uploading device assets, can't assign locations.
06/02/2017 1096 views
We've experienced a few oddities in the process of doing some test runs in advance of a full import of our assets. I'm trying to establish whether these are bugs, or something we've misconfigured on our k1000, or simply expected behavior. Any perspective others can offer is appreciated. We are running version: 7.1.149, model: K1100s
#1 When importing assets via CSV upload, the Standard fields section includes Location, which is a built-in field for all devices. You can choose to map a csv field to this field. But when previewing, the Location field is not displayed. If you proceed with the upload, other updates work fine but the location field does not get overwritten with the data in the csv.
#2 In exploring #1, we added an Asset Location field to the Device Asset Type. This field can be written to via CSV import but then if you drill into the location asset, the device asset does not show up under assigned devices.
#2b I can drill into a device asset and manually set a location. If I do this, the device asset does show up under assigned devices (which is desired.) But doing so manually one at a time is unfeasible.
#2c The built-in location field opens a GUI to the top level of our parent-child location tree, which is nice. But once you pick a location, there's no link provided to that location asset. The location asset field we added to the device asset type only shows a flat searchable list, which is less useful, but it does provide a "details" link next to the field which links into the location asset. This is useful...if the assigned devices for that location are working.
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