KACE Product Support Question

What version of K1000 server/agent bundle should we be on?

01/22/2016 1436 views


K1000 Systems Management Appliance - Version: 6.2.109329

Agent Version: 5.5.30275

Agent Available Version: 5.5.30276

The last successful upgrade was on Dec 17, 2015:
"[Thu Dec 17 15:42:46 MST 2015] [notice] Begin K1000 Server Update to 6.2.109329 from 101863
[Thu Dec 17 15:42:48 MST 2015] [notice] Creating backup of current database at /kbackup/pre_upgrade_backup.sql"


"[Thu Dec 17 16:03:46 MST 2015] [notice] Syncing mysql system tables for mysql version...
[Thu Dec 17 16:03:47 MST 2015] [notice] Refreshing mysql system help tables...
[Thu Dec 17 16:03:47 MST 2015] [notice] Applying DB privileges...
[Thu Dec 17 16:03:47 MST 2015] [notice] K1000 Server Update 6.2.109329 Complete."

When I try to again update either the appliance or just the Agent bundle via Appliance Updates link/page it says that the appliance is up to date.
"[Fri Jan 22 17:00:30 MST 2016] [notice] KUpgrade - Checking for available upgrades from KACE...
[Fri Jan 22 17:00:30 MST 2016] [notice] KUpgrade - K1000 version up-to-date.
[Fri Jan 22 17:00:30 MST 2016] [notice] KUpgrade - Complete."

"[Fri Jan 22 17:02:32 MST 2016] [notice] KAutoAgtUpdate - Checking for available Agent updates from KACE...this may take a minute...
[Fri Jan 22 17:02:32 MST 2016] [notice] kAutoAgtUpdate - Current K1000 Agent bundle version up-to-date. No new Agent bundle available.
[Fri Jan 22 17:02:32 MST 2016] [notice] kAutoAgtUpdate - Complete."

I know there are newer updates for both. I've even tried to manually download and apply newer versions:





Help much appreciated!


Answer Summary:
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Answer Chosen by the Author

first step: Update your agents to 6.2, because I seen a few issues with updating the ancient agents you are using with a newer appliance.
Consult this document with the nessesary steps (it shows the update from 5.3 on)
Answered 01/25/2016 by: Nico_K
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