KACE Product Support Question

What to do with Agent 5.1 now that I am on Server 6.2?

11/24/2014 1361 views
We just updated the K1000 to 6.2. Most of the agents in our environment were 5.5, but we have a few 5.1 agents out there that were never updated. Now they cannot communicate with the 6.2 server so I cannot run a script to uninstall the old agent. If I try to provision the new agent to these machines, the uninstall of the old agent fails. If I am sitting at the machine, I can run the kinstaller.exe to do the uninstall, but that will take forever if I have to track down the location of each of these machines. Any suggestions? Is there a way in provisioning to run the uninstaller for the old agent? I know it works for 5.3, 5.4, and 5.5, but 5.1 uses a different uninstall string I think.
2 Comments   [ + ] Show comments


  • Once you get the uninstall string you could script the uninstall then use a login script or Active Directory to uninstall.
    • It should be in the K1000's Software Inventory for that agent version.
  • I know the uninstall string, but agent 5.1 cannot communicate with server 6.2 so I cannot send a script. How could I create a login script for a device that hasn't been able to check in since the update?

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ