KACE Product Support

When Agents or Client Machines are facing "Detect Failures" and "NotPatched" at the time of patching need to check the below the logs;

Kpatch logs

Pluginpatching logs

Prior to check the logs need to enable the Debug Mode by following ways;

Run the Script Enable Debug from the Kace K1000

Edit the amp.conf inside the Client Machine Location C:\ProgramData\Dell\KACE\    

debug=true

then restart the DellKace Agent Service

Expected Problems

There may be a file "PatchLinkWrapper.dll" missing inside the Client Machine Location C:\Program Files (x86)\Dell\KACE\

Kace.plk file is not functioning properly

Resolution: Need to bring the "PatchLinkWrapper.dll" file at the location C:\Program Files (x86)\Dell\KACE\ and replace the kace.plk at the same location

If More machines are facing "Detect Failures" and "NotPatched" issue use File Synchronization option to sync the files at the location

Then delete the below files

Files Deleted inside the Client Machine Location C:\ProgramData\Dell\KACE\

Kace OUT File

Kace.out LAST DETECT File

Kace.out LAST DEPLOY File

Final Step reschedule the patching job for the Agents which are facing "Detect Failures" and "NotPatched" issues after tha completion of above work around steps.