what the Owners Only field does on the HD Form?
Any idea what the Owners Only field does on the HD Form?
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Posted by: chucksteel 4 years ago
From the documentation:
You can add ticket comments that are hidden from non-owners, such as submitters, and visible only to ticket owners.
When adding owner-only comments, however, be aware that other ticket owners have permission to change this setting. Owner-only comments become viewable to other users when the setting is changed.
Have a clear, well documented policy for changing the Owners only setting.