What is the difference between a Queue and a Form. And How do you setup a queue and then create multiple forms in that queue?
What is the difference between a Queue and a Form. And How do you setup a queue and then create multiple forms in that queue?
We are trying to create a process with multiple unique forms.
Answers (2)
Think of the queue as containing all the fields for all your forms, if you want different views. Then start with what you want to be seen to start logging the call and then use the conditional logic to change the fields and give the multiple form look.
We recently delivered a great Servicedesk queue for a customer where a single drop down then drives all the fields in the form. So we were able to combine a fully functioning Incident ticket with multiple request types, each using different form fields to collate data.
Just be aware though, it still took us 5 days to build, test and iron out all the glitches and we know what we are doing ;o)
Feel free to get in touch to discuss if you would like more details
Think of the queue as containing all the fields for all your forms, if you want different views. Then start with what you want to be seen to start logging the call and then use the conditional logic to change the fields and give the multiple form look.
We recently delivered a great Servicedesk queue for a customer where a single drop down then drives all the fields in the form. So we were able to combine a fully functioning Incident ticket with multiple request types, each using different form fields to collate data.
Just be aware though, it still took us 5 days to build, test and iron out all the glitches and we know what we are doing ;o)
Feel free to get in touch to discuss if you would like more details
