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KACE Product Support Question


What is the correct SQL for running a report that counts all tickets where Queue name = Help Desk, that have been created after a specific time of day (ie. 3:00pm) Ordered by Month?

05/29/2015 1330 views
I am new to SQL and have a special request for a report to determine if Help Desk hours need to change during certain times of the year. Thanks for any and all help.
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Did you mean this resultset?

select count(*) as TotalTicketCount
  from HD_TICKET as t, HD_QUEUE as q
 where t.HD_QUEUE_ID = q.ID
   and q.NAME = 'Help Desk'
   and t.CREATED >= DATE_ADD(NOW(), INTERVAL -3 month)
Answered 06/02/2015 by: aragorn.2003
Red Belt

  • Aragorn - Thanks for you response. I will make the change to the interval to -24 months to gather enough historical data. This is what I have been working on as well:

    Select * from HD_TICKET
    where HD_QUEUE_ID = 1 and
    time(MODIFIED) >= ('15:00:00')
    order by created desc;

    I want to incorporate a count by month into my query. Currently, I can export the query into Excel and calculate these totals but sure would like to have it all done by the query if possible. Any further suggestions?

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