What is the best route for training and best practices for the KACE environment?
I am new in my position and we have a production environment that has been deployed for quite some time. I have complete the jumpstart training but, it was not as detailed as I had hoped. The next option I am looking at is a local backyard boot kamp. Can you please chime in with your expirience with a bootkamp training and if it is worth the time/money. Also any ideas to get me on the ground and running faster would also be appreciated. I also plan to tour another College that is using KACE to get some live best practices. My main pain-points are...trying to clean up my assets, cleaning up reports/install tasks and genral maintenance to make managing the solution easier.
Answers (3)
This site is an incredible repository of information. So, that's a good first step. I was lucky in that my organization purchased Professional Services time along with the K1000 and K2000. So, no boot kamp experience although I have attended the past 2 Kace Konferences (now known as Dell Software User Forum). The DSUF provides great access to Dell Kace employees, hands-on training and fantastic networking among your peers. I strongly recommend attending live KKEs and viewing archives of past KKEs at
http://www.kace.com/support/training/kke
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Thank you for taking the time to respond - TakeoutTroy 9 years ago
When I started in my position we were just starting use of KACE and I was able to attend a Boot Kamp. By the time I attended it I had learned most of the basics that they covered, but for a new user, or someone who wants to make sure they're doing things correctly, I'd strongly suggested attending Boot Kamp.
I also second what rockhead44 said - attending the Konferences is invaluable.
In either case Dell support is pretty good and they tend to answer any questions you have. I'd recommend getting your hands dirty in KACE for a bit and come with some questions prepared to get the most out of what you want. But keep in mind the Boot Kamp is very basic for the most part.
From my own experience I ended up having to turn off asset tracking entirely. We had some 21,000 students accounts imported accidentally (not by me, thank goodness) and every computer was tracking every log in/log out and such... Ended up with an 8 gb flat text log file... Took me about 5 calls to KACE support, and a few webex sessions before we identified that... Then took a few days of deletions to clean out all the extraneous accounts and empty the log... Enjoy cleaning up assets - coming from somebody who had a nightmare to fix. :)
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Thank you for taking the time to respond - TakeoutTroy 9 years ago
Welcome to KACE TakeoutTroy! I would like to point out to you some training/informational opportunites.
One is our training Inkpad Newsletters. Please see this link: https://www.kace.com/support/training/newsletter
There is a lot of resources available for you in addition to the Inkpad newsletter:
http://www.kace.com/support/resources/communities
The above link list available resources as well as a peer link.
Here is another:
http://www.kace.com/support/training
I am a KACE Technical Support Techncian and suggest the following link to help you:
http://www.kace.com/support/resources/kb/SearchKB
This is a link to our Knowldgebase.
Once again, welcome to KACE!
