Google search doesn't find anything but I have a number of patches failing with FAIL (84).  Also getting FAIL (99) on another patch.

I'm running 5.5.90545

Answer Summary:
FAIL (99) is Unknown Download Failure FAIL (84) is Deploy Failed - Package file not found The full list of patching error codes: http://www.kace.com/de/support/resources/kb/solutiondetail?sol=SOL111687&action=artikel&cat=6&id=906&artlang=en - See more at: http://www.itninja.com/question/what-is-fail-84-on-a-patching-deployment-on-the-k1000#answer-88101
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  • Check the Patch Log:

    1 Go to the K1000 Settings: Control Panel page:
    • If the Organization component is not enabled on the appliance, click Settings.
    • If the Organization component is enabled on the appliance: Log in to the K1000
    systemui: http://<K1000_hostname>/system, or select System in the dropdown list in the top-right corner of the page, then click K1000 Settings.

    2 Click Logs.
    The K1000 Server Logs page appears.

    3 In the Current log drop-down list, select Server > Patch Download Log.
    The patch log appears.
    • [Mon Sep 9 2:30:05 EDT 2013] [krotate] [62315] logfile turned over
      • Go ahead and try the patch again and watch that log. maybe even the k1000 log to see if there may be any anomalies
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Community Chosen Answer



The full list of error codes (a bit outdated maybe) can be found here:

I suggest to do the following: enable debug of the agent (net stop ampagent, add debug=detail in the c:\programfiles\dell\kace\amp.conf file, net start agent), delete all .log files in that folder and run a new detect and deploy job. Then review the kdeploy.log what happened. If you need help with that contact support with that log.

Answered 09/09/2013 by: Nico_K
Red Belt

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Answer this question or Comment on this question for clarity



Fail 84 means : Deploy Failed - Package file not found

Answered 09/09/2013 by: AbhayR
Eighth Degree Black Belt

  • so now I just need to find out where the missing package went.
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FAIL (99) is Unknown Download Failure. but (84) isn't listed in the documents I've seen.

Answered 09/09/2013 by: easterdaymatt
Seventh Degree Black Belt

  • Thanks
  • Was there ever a resolution to this? I am having the same problem with 3 patches now.
    • There is a hot fix for a few patches which are causing issues. Call/email support and give them the patch KB numbers that are giving you issues. If they are the ones I was having issues with they will re-download the patches after you apply the hotfix.
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The Error Code list has been moved here:  https://support.quest.com/kace-systems-management-appliance/kb/111687 with the same result:  


Deploy Failed - Package file not found

There is also this article about Error Code 84:  https://support.quest.com/kace-systems-management-appliance/kb/119360
Answered 03/27/2017 by: RichB
Second Degree Brown Belt

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