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Systems Management Question


What happens if I remove values from a custom field

09/30/2015 1338 views
So I have a custom field that has a list of buildings on campus.  The list is just a name of each building separated by commas. It is a Single Select field. I want to remove one from the list.  What will happen to the tickets that have that building chosen? Is the data then just gone from those tickets? If it removes that value from the ticket will it be detected as a change and then send a bunch of emails out to people with closed tickets?

Thanks for the help!
John
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No, it should not change the tickets. For a custom field where the values are in a select list the ticket table actually contains the text of the value you selected.
Answered 10/01/2015 by: chucksteel
Red Belt

  • Thanks for responding! What would happen if I renamed the Custom Field name so for example, I have Impacted User(s) and I want to make it Impacted Username(s). What affect would that have?
    • That also shouldn't generate any changes to the tickets. The name of the field is stored in a different table.
 
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