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KACE Product Support Question


What does this error mean in k1000

03/23/2017 463 views

I have a script to uninstall 7-zip. Most of the 800 machines uninstalled successfully.

But some come back with this failed log. About 150 failed.

Any ideas why ?


3 Comments   [ + ] Show comments

Comments

  • Taking a shot in the dark... Do you have "Allow run without a logged-in user" enabled in your script?
    • I didn't, but I have now.
      Still no show on some machines
  • You're uninstalling with a script? Can you post the XML of the script?
    • <?xml version="1.0" encoding="utf-8" ?>
      <kbots xmlns="http://kace.com/Kbots.xsd">
      <kbot>

      <config name=" Babylon uninst 8 inst good 10" type="policy" id="223" version="1490692784" description="">

      <dependencies>
      <dependency name="/packages/kbots/223/kace3238.bat" checksum="ba52b75f30017b076ce851500ce9d713" />
      </dependencies>

      <execute disconnected="false" logged_off="true">
      </execute>

      </config>

      <compliance>

      <verify on_failure="break" attempts="1">

      <launch_program path="$(KACE_DEPENDENCY_DIR)" program="kace3238.bat" wait="true" parms="" />

      <on_verify_success>
      <install software_id="19849" name="Babylon" install_cmd="msiexec /i BabylonClient10.msi /qn" download_location="http://abvhq.local/packages/19849/BabylonClient10.msi" checksum="89fcf08034a983e94d30fb71077c31ed" flags="" />
      </on_verify_success>

      <on_verify_failure>

      <on_remediation_success>
      </on_remediation_success>

      <on_remediation_failure>
      </on_remediation_failure>

      </on_verify_failure>

      </verify>

      </compliance>

      </kbot>
      </kbots>
  • I might add the MSI as a dependency rather than dl from external, though that doesn't seem to be the problem. I would try removing and re-adding the bat file. Posting the contents of the bat file may help (make sure to change any sensitive data).

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