We're looking to find out what other people use for "external remoting". What I mean by that is say you have a laptop that is "travelling" and is off your network. If you have the legit IP or what ever other info you need to remote in, what software do you use?


For in network we use Dameware.

ANy thoughts? Thanks


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Community Chosen Answer


KACE has an integration with Bomgar.  If you are interested, as nshah mentioned, you can get 2 Free Hosted licenses.  Info here: http://www.bomgar.com/dell-kace-hosted/

General integration info here: http://www.bomgar.com/dell-kace/

Answered 05/24/2013 by: andrew_lubchansky
Second Degree Black Belt

  • We have 1 K1000 and 2 IT staff members. All we need is the 2 free hosted Bomgar licenses. Works great. If we ever had to look beyond that I would probably start investigating TeamViewer first since it works great for my personal use (and especially because it allows for rebooting in safe-mode which most other packages don't).

All Answers


Bomgar...If you just recently purchased a KBOX 1000, it may have come with two free licenses. 

Answered 05/24/2013 by: nshah
Red Belt



Answered 05/24/2013 by: SMal.tmcc
Red Belt


Webex. Did not find anything better.

Answered 05/25/2013 by: Nico_K
Red Belt


Using a Secure VPN to get ON the network and remotely take over an ON Net Admintoolsmachine.


Answered 05/28/2013 by: mduiker
Orange Belt

  • Yes we use a VPN as well, but this question is mainly for the times that the VPN is having issues.
    I'll look into the Bomgar deal though.
    We've had our Kbox for a few years now so we're not new customers.
  • VPN, TeamViewer, Webex, Google Remote Desktop...
  • Google remote desktop? Haven't heard of that one. WIll have to look into it.