what are some possible recommendations for using the reporting and scripting feature of k1000?
My boss wants me to do a presentation but am having trouble finding recommendations for the two aspects i mentioned above.
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Posted by: nshah 5 years ago
This is an open ended question. I am sure some convincing was done to get the KBOX purchased. Those would be your ROI topics. How can you show ROI, Reporting.
A before and after report could be done to show how patching has made sure your systems are up to date with the latest security and application patches.
Reporting could show that you are also keeping on eye on system for unauthorized software installed from the Inventory results.
Reporting could use used to show how many tickets you are closing daily, weekly, monthly...etc. Who is closing them?How many are you averaging a month.
Scripting can be used for anything from installing software, making registry changes to more advanced functions that can impact systems.
Posted by: SMal.tmcc 5 years ago
Reporting lets you and the powers that be know if the desktop management and user polices implemented by the K1000 or other means are being carried out or not. Scripting is an additional tool to control and change the desktop environment when installs will not solve the problem. It can take the place of many GPO's. Kace allowed the desktop management group to be able to implement the changes they needed without having to burden the server crew for GPO or scripting changes. It allows universal management across multiple domains. It has saved our department, we have lost half our staff over the last 6 years and they are not being replaced. The functions of scripting and reporting and the rest of the k1000 features allow me to do the job of 4 staff. The reporting lets the management know that I am enforcing the SLA's and Policies to their satisfaction. The reporting also helps me inform helpdesk staff when machines are not within guidelines so they can open tickets to resolve.