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KACE Product Support Question


We migrated our production data over to the K1100 virtualized server and during our verification testing the email on event notification for the service desk is not working but everything else seems to be working. We are on version 5.5.90548.

05/23/2015 925 views
We migrated our production data over to the K1100 virtualized server and during our verification testing the email on event notification for the service desk is not working but everything else seems to be working.  We are on version 5.5.90548.

All the settings on the virtualized server are the same as on the appliance.

HELP!
2 Comments   [ + ] Show comments

Comments

  • The system is emailing us reports, but not changes make to work requests in the Service desk. Our sys admin found this error in the logs:

    Sat May 23 08:16:48 2015] [notice] Resetting K1000 Mail Settings... [FILE:/kbox/bin/kbserver/kbserver.php:138]

    [Sat May 23 08:16:48 2015] [notice] mysql_connect(): send of 5 bytes failed with errno=32 Broken pipe [FILE:/usr/local/share/adodb/drivers/adodb-mysql.inc.php:365]

    HELP!
  • here is another error message: [Sat May 23 13:37:20 2015] [notice] Resetting K1000 Mail Settings... [FILE:/kbox/bin/kbserver/kbserver.php:138]

All Answers

0
The system is emailing us reports, but not changes make to work requests in the Service desk.  Our sys admin found this error in the logs:

Sat May 23 08:16:48 2015] [notice] Resetting K1000 Mail Settings... [FILE:/kbox/bin/kbserver/kbserver.php:138]

[Sat May 23 08:16:48 2015] [notice] mysql_connect(): send of 5 bytes failed with errno=32 Broken pipe [FILE:/usr/local/share/adodb/drivers/adodb-mysql.inc.php:365]

HELP!
Answered 05/23/2015 by: sluciw
Third Degree Blue Belt

0
It seems to be working now!
Answered 05/23/2015 by: sluciw
Third Degree Blue Belt

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