KACE Product Support Question

Warning message "You have reached your asset license limit of 5. You have 45 used" since update

12/01/2016 4376 views

I have updated my K1000 appliance to version 7.0.121306, but now I get a warning on login:

"You have reached your asset license limit of 5. You have 45 used"

Is there new licensing requirements on k1000? I have a lot more than 45 assets in the system and never had issues on the previous K1000 builds.

Anyone else have this issue?

Answer Summary:
1 Comment   [ + ] Show comment


  • thanks guys

Answer Chosen by the Author

With the 7.0 the licensing model, which has started with 6.0 is forced.
You have different license packs:
Nodes (which are computers, managed by agent or agentless) and Assets (for others)

Go to the big Question mark in the right corner and click about.
You will see something like that:
License Usage/Capacity:
Managed Computers: 16/100, Monitored Servers: 3/5, Chromebooks & Network Devices: 5/5

There you can see your licensed functions.
You should contact your sales rep.
SMal.tmcc has brought the correct licenses obviously (if he renewed his licenses in the last two years this is automaticly done)

Answered 12/01/2016 by: Nico_K
Red Belt

  • A year ago! Great Info Thanks

Community Chosen Answer

This is a change with version 7 we have seen it with a number of customers, they have unlimited asset licenses in 6.4 but once they update to v7 they are restricted to 5 asset licenses, labelled as Chromebook and Network Devices. This has been coming for a while, I figured that the introduction of Asset packs was just the "thin end of the wedge" from a licensing perspective and at some stage charging for Assets would kick in. So with version 7 we reach the "thick end" in that if you want to have an asset linked to an inventory item (that is not imported via the API or mobile integration) then you will need an asset pack license for that device.

This will only effect you if you want to manage your devices, or obtain data i.e. page count, toner from printers using oids or settings from switches etc. If however you just want to manage the life-cycle of your asset, so you know who has it, where it is, what it does and if it's live then you can just create an asset record without the need for an inventory item or an asset pack license, much how we do it with our BarKode product.

For more information on Asset packs, check out the following KB article

Answered 12/08/2016 by: Hobbsy
Red Belt

All Answers


Interesting, I did read an article that Quest would honour the current number of licenses you were using prior to upgrading.

Have they changed their mind on this?

Answered 01/18/2017 by: Rigger718
White Belt

I was beta testing V7 for a couple of months and never ran into any changes in the licensing.
Answered 12/01/2016 by: SMal.tmcc
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ