Software Question

Versions of Microsoft Office not showing up in the Software Catalog

04/14/2016 1005 views

I recently changed appliances, and when I had the old appliance, the versions of Office showed up with a count and was able to count that against the licensing.  Now, some of the versions of Office are showing up in Software, but not showing up in The Software Catalog at all.  I can't figure out why it isn't working.  

Has anyone seen this issue before?
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All Answers


check if the Software Catalog is update on the appliance: you can have a look in Settings-> Server Maintenance
The process that is collecting the data used by the Software Catalog from the devices runs every 24h normally so it may take time to get all the data.
Forcing manually the inventory does not force this process to run.
 I hope this helps.
Marco - StockTrader
Answered 04/18/2016 by: StockTrader
Red Belt

  • I just ran that now. I will let you know tomorrow what I find out!
  • I just checked this morning and that version of Office is not there yet.
  • As an update: One version showed up (Office 2010 Professional Plus, but the Office 2010 Standard has still not showed up.
    • Hi,
      At this point I think you'd contact the support.
      Marco - stocktrader
      • Yeah, I have a ticket open with them now. No answer on why this is happening.
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