Has anyone got the Auto Archive feature to work? I have a very large amount of tickets I would like to archive over time. 

I have enabled the archive tab then set my queue to archive tickets 2 years old. I went back into settings and selected to "archive & purge now". It takes me to the archive tab but does nothing.

On another note I can do a search of the 2 year old tickets. I do a select of the first 150 then select to manually archive them over. This seems to work but moves 1 ticket ever 30 to 40 seconds, At this rate it will take me weeks to move these tickets.

Any info on this would be helpful. I tried to search the site but I cant find anything on the topic. 

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Mine seems to work fine. Remember you have to turn on archiving and then within each queue set the thresholds. You might have to wait for the backup to happen. I don't know if it will happen asap or at the normal nightly backup. 

Answered 04/26/2013 by: nshah
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