KACE Product Support Question

Using KACE in a college/university

07/26/2016 1051 views
Hi there,

My name is Mahesh from York University in Toronto, Canada.  Our university has already purchased the DELL KACE1000 and running in to a road block that you may have already addressed and would like to know how you were able to solve this issue.

We want to use KACE1000 as an inventory application and nothing more (or at least our department does).  We want to inventory every PC, monitor, wireless board, screen projector, iPad, Surface, etc and specify who it's assigned to, the campus location (if possible), the department, the building, floor and room number.  Other information such as status, notes, barcode number/id (sticker), service tag is needed too.  We would like to have as much of this information in drop-down as possible to avoid typing error and have consistency.

We want to nest items in such a way that when, let's say a new PC comes in, we can go in to KACE and select the Make (DELL), then the Models (OptiPlex 9020), Enter the Service Tag (or serial), and supply all the above additional information.

The issue is we can't find a way around having all this information in a form and being able to duplicate is each time a new manufacturer or model is added to our inventory.  We aren't able to nest these attributes so when we have a drop-down for a manufacture (DELL) we can see all models we have (980, 990, 9010, 9020, etc) automatically pop-up.

Do you have any insight on how to tackle this issue?  Thank you for your time.

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Community Chosen Answer

1. You probably bought the wrong solution if you just wanted asset management. 
2. try some of the kke videos out there from kace on asset management




Plenty more out there, just google kace asset management kke

Answered 07/26/2016 by: nshah
Red Belt

All Answers

Thank you for your reply Ryan.  Unfortunately, the image that you added can't be expanded or read.  Can you please post a link to where I can see a larger version of the screenshot?
Answered 08/18/2016 by: mbisesar
White Belt

  • Hi Mahesh,

    Below is the link to a larger image. The information that is pre-filled are selectable from the technicians/technologists when they are updating the assets. Image 1 shows the Asset Type and the headings we are using. Image 2 shows the actual asset and the drop-down that they can select from.

    Image 1: https://www.dropbox.com/s/ktl4xuitbraqekl/Asset_Computer.jpg?dl=0

    Image 2: https://www.dropbox.com/s/cu0ue7da9cxhwlk/Asset_Computer_Editable.jpg?dl=0
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Hi Mahesh,

Not sure if you already got around to configuring your assets but here is how we are using it. We created Asset Types for each type of equipment (Computers, Docking Stations, Monitors, Tablets, etc) and we created Fields around the information that we required. In the image below, we entered information that would not change so it was selectable from a drop-down menu. Any other information is manually entered by the technician/technologist.

We have also gone through and created excel documents that we are using for the import process rather than manually entering all the assets.

If you have any other questions let me know.

Answered 08/17/2016 by: RyanPersaud
Senior White Belt

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