User portal (Software Library) categories or labels

In the (Help Desk) "user portal" (Software Library), I want to make available MIs and scripts for multiple platforms. So I need a way for the users to choose between platforms, maybe by category? (e.g., "For Mac OS X" and "For Windows (32-bit)"). I found where I can rename the default categories, but not how I assign the category of each script and MI.

From the user perspective, I see I can View By: labels that are software labels. That works for MIs, but what about scripts?

Anyone else have a recommended approach? Sande

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Answers (1)

Posted by: GillySpy 11 years ago
7th Degree Black Belt
I don't think there is a good approach for this right now except for writing a script that works on multiple platforms. e.g. have tasks that check something platform specific in the remdiation phase. However, then you are subject to the limitations in task type, etc.

You should open a ticket and submit this as an enhancement request
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