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So we are getting ready to implement our Help Desk from Kace but I want to import the users first so I can assign them to their device assets as well. The problem i am running into is that it is not pulling the email address in from Active Directory. My AD admin wants to know what field KACE is looking in for this but i don't know. Does anyone here? Thanks
Answer Summary:
Used the mail option from the drop down.
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You specify the field you want to map when you setup the import...
Answered 09/09/2011 by: airwolf
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samaccountname

I believe is what he's asking for.
Answered 09/19/2011 by: andibogard
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The OP is looking for the email address, which is typically denoted in AD by the "mail" attribute.

"Samaccountname" is not the email address - it's typically used to denote logon name.
Answered 09/19/2011 by: airwolf
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Correct... I misread. Question to the OP though. What is the naming convention for the email addresses in your company?

For example we use

username: jdoe
email address jdoe@company.com

We aren't using the helpdesk, but we are using the Software Library portion of the user portal. The only ldap server we configured has

(samaccountname=KBOX_USER) as the search filter.

Not sure if this is correct, but this works for us. Username Full name and email address are pulled from AD without any issue.
Answered 09/19/2011 by: andibogard
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