Use Kbox with another help desk application?
Is anyone using a different application for Help desk and KBOX for inventory/asset management and incident remediation?
Matt
Matt
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Posted by:
lindsamw
14 years ago
Working on that now, we had the kbox ticketing barely implemented, then the powers that be decided to go with Footprints for our developers, thus forcing us to use it. Footprints is digging into the kbox database to pull information out. Can't write anything to the kbox though.
Posted by:
msandona
14 years ago
Thanks for the info. I think we'll just be looking for a one way pull so that might be good enough for us.
matt
matt
Posted by:
lindsamw
14 years ago
Just some more info for you, as our project has moved further along. The footprints page for a ticket actually has a link to the customers PC on the KBOX (if you right click a computer inventory link, you can get relevant info, rather than just http://kbox/admin page.)
Posted by:
msandona
14 years ago
Very nice. Thank you for the info. I'm sure i'll have more questions as we move deeper in to the project.
Posted by:
MACSnow
14 years ago
Hi folks,
There was a comment at the user's conference in this regard. Using ODBC to read the data in the KBOX, and using email messages to update ticket status. That sounded like an attempt to do a two way integration. Some folks there were talking about providing a user front end through SharePoint. All rumor and inuendo, but maybe this helps?
Best,
Rich
There was a comment at the user's conference in this regard. Using ODBC to read the data in the KBOX, and using email messages to update ticket status. That sounded like an attempt to do a two way integration. Some folks there were talking about providing a user front end through SharePoint. All rumor and inuendo, but maybe this helps?
Best,
Rich
Posted by:
cblake
14 years ago
Matt- as Rich said- ODBC is your best bet since you're only wanting to pull info. You can find more info on ODBC setup at
Access the KBOX via ODBC
http://www.kace.com/support/customer/faq/index.php?action=artikel&cat=9&id=9&artlang=en
Access the KBOX via ODBC
http://www.kace.com/support/customer/faq/index.php?action=artikel&cat=9&id=9&artlang=en
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